At The Reevaz Collection, customer satisfaction is our top priority. We strive to ensure you have the best shopping experience, and we are here to help if you face any issues with your order.

1. Reporting Issues

• If you receive a wrong item or a damaged product, please contact us within 3 to 4 days of delivery.

• Contact us via WhatsApp so our team can assist you promptly.

2. Eligibility for Returns & Exchanges

• Only products that are unused, unwashed, and in their original condition are eligible for return or exchange.

• Sale items are not eligible for returns or refunds.

• Delivery charges are non-refundable.

• Stitched suits are not eligible for return or exchange, even if damaged or defective. Please note that there is no guarantee on stitching.

3. Verification Process

• Our team will first verify the issue with the product before approving any exchange or refund.

• Once verified, we will guide you through the return, exchange, or refund process.

4. Customer Support

• We are committed to providing a smooth and fair process for all returns and exchanges.

• For any questions or assistance, feel free to reach out to us on WhatsApp, and we will respond as quickly as possible.